Common questions
Answers about installation, billing and setup
Find clear answers on installation timelines, documents, router setup, billing and shifting connections across Bengaluru.
Installation and setup
Standard installation visits are scheduled by locality. Our technicians confirm the appointment window after your enquiry is received.
How long does a new connection take?
Timelines depend on your locality and the service requested. Check availability by PIN code first, then send an enquiry and we will confirm the expected schedule.
Which documents are needed for activation?
Keep a valid address proof and identity document ready. Business connections may need registration details for leased lines.
What happens during the technician visit?
A technician checks the line route, installs the equipment and confirms the connection with you before leaving.
Can I change my plan or move to another locality?
Plan upgrades and shifting requests can be raised through an enquiry. Availability in the new locality is confirmed before any change is scheduled.
What should I do if my connection stops working?
Restart the router and check the cables first. If the issue continues, contact the support desk by call or WhatsApp with your locality and PIN code.
Still have questions?
Send an enquiry or reach our support desk by call or WhatsApp.